Frequently Asked Questions

Everything you need to know about your Atelier NEORAH experience.

How long does shipping typically take?

Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-14 business days.

What is your return policy for luxury apparel?

We offer a 30-day return window for all unworn items with original tags attached. Please note that items showing signs of wear or missing labels are not eligible for a refund.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, tailored silhouette.

Which payment methods do you accept?

Atelier NEORAH accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint while maintaining premium quality.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make further changes.